Privacy Policy

Effective Date: April 28, 2025

This Privacy Policy ("Policy") describes how Trios ("Trios", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our mobile application Trios ("App") and related services ("Services").

1. Contact Information

Trios is the data controller. If you have any questions about this Policy or your personal data, please contact us at: contact@triosmeet.com.

2. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other means. Your continued use of the Services after the effective date constitutes acceptance of the revised Privacy Policy.

3. Information We Collect

A. Information You Provide to Us

Registration Information: email address, phone number, password, gender, date of birth, preferences.
Profile Information: photos, videos, biography, interests, location, occupation, and any other content you voluntarily provide.
Purchase Information: if you subscribe or buy coins, transaction details (processed through App Store or Play Store, not stored by us).
Communications: messages with other users, customer support inquiries.
Identity Verification: selfies, facial verification (if applicable), ID documentation (if required).

B. Information We Collect Automatically

Device Information: IP address, device ID, browser type, operating system, screen resolution, time zone, mobile carrier.
Location Information: precise or approximate location based on GPS, IP address, or device settings.
Usage Data: pages viewed, features used, time spent, app crashes, and diagnostic data.
Cookies and Tracking Technologies: used to analyze and optimize your experience.

4. How We Use Your Information

To provide, maintain, and improve the Services.
To personalize your experience and recommend potential matches.
To process transactions and manage subscriptions.
To verify user identities and maintain platform safety.
To send service communications, marketing messages (with your consent), and push notifications.
To comply with legal obligations and enforce our terms and policies.

5. Sharing of Information

With Other Users: Information you post on your profile is visible to others.
With Service Providers: We share information with vendors supporting our operations (hosting, analytics, customer support, payment processing).
For Legal Reasons: Disclosure may occur to comply with legal processes or enforce our rights.
In Connection with a Business Transfer: In the event of a merger, sale, or reorganization.
With Your Consent: Where you have directed or agreed for us to share information.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request data portability.
Lodge a complaint with a supervisory authority.

7. Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes described in this Policy or as required by law. If you delete your account, data will be deleted or anonymized after a safety retention period of 30 days unless otherwise required.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. International Data Transfers

Your information may be processed outside of your country of residence, including in Hong Kong. We ensure appropriate safeguards are in place as required by law.

10. Children's Privacy

Trios is intended for users aged 18 and older. We do not knowingly collect data from individuals under 18. If we learn we have collected such data, we will delete it promptly.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for analytics, functionality, and marketing purposes. You can manage your cookie preferences through your device settings or within the App.

12. Third-Party Services

Our Services may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. Contact Us

If you have any questions, please email us at contact@triosmeet.com.